Choco Naomi

• Business days are defined as Monday – Friday (excluding bank and public holidays)
• Delivery options are just shipping methods
• Please allow up to 22 business days to process and complete your custom wigs. Please don't send an email enquiring about your order unless the time frame has lapsed or you have paid for weekly updates, you will only receive an update if there are delays or once it has been shipped. Custom wig orders placed with Klarna take 37 business days to process and complete 
• Accessories & Ready to ship wigs are shipped out within 1-5 working days
• Delays are to be expected during SALE periods, please be patient as we work through orders chronologically based on order date. 
• Cancelled orders by customers due to a long process time will also be given a partial refund, to cover admin and shipping costs (£50). In special circumstances of issuing refunds the lace MUST remain uncut, shipping and service costs (30%) won't be refunded.
• WigsByTee is NOT responsible for any improperly fit units if you failed to purchase the correct size.
• Generic sizing will be applied for orders were custom measurements are NOT provided 
• Before purchasing, please make sure your SHIPPING & BILLING address is the same, if not , you will be FULLY REFUNDED, addresses cannot be changed once the order has been made 
• WigsByTee is NOT responsible for any damaged, delayed or LOST packages once it is in the shipping couriers possession.
• Customers are liable to pay any custom/duty charges when receiving your package. 
• Be aware of the Returns Policy

Terms of Service

WigsByTee's terms of service are as follows:

• You, as the customer, are fully aware of the transaction being made while using a credit/debit card possessed by you for this purchase. You as the customer, also agree to the terms of services and policies stated above. 

Queries & Refund Policy

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Queries

Once you have received your wig any issues or queries should be reported to us via email within 4 working days of receiving your unit along with photographic evidence, failure to do so will result in us not being able to assist with your query. Customers querying are responsible for shipping of the wig being sent back to us within 1 working day of an agreed return. 

Do not return any item without informing us and providing us with tracking. If done so the return will be rejected.

Refunds
We have a strict no refund policy. All sales are final, so please proceed to purchase with full certainty. Digital products are non-refundable.

Refunds (if applicable)
We have a strict 14 day returns policy. All sales are final, so please proceed to the checkout with full certainty. Cancelled orders by customers due to a long process time will be given a store credit refund. In special circumstances of issuing refunds the lace must remain uncut and shipping and service costs (25-50%) won't be refunded.

Late or missing refunds (if applicable)
If you haven’t received a refund yet after 3-5 working days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@wigsbytee.com

Exchanges (if applicable)
We currently do not do exchanges only refunds. please read the terms on how to get a refund.

Shipping
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Do not return any item without informing us and providing us with tracking. If done so the return will be rejected.

If you are shipping an item over £100, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item if a trackable service isn't used.

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