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FAQ

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at wigsbyteee@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When will my order arrive?

PROCESSING TIME - How long does it take to make any of your wigs?

Business days are defined as Monday – Friday (excluding bank and public holidays)

Please allow up to 20 business days to process and complete your custom wig or any hair purchases Please don't send an email enquiring about your order unless the time frame has lapsed or you have paid for weekly updates, you will only receive an update if there are delays or once it has been shipped. 

Delays are to be expected during sale periods, please be patient as we work through orders chronologically based on order date. 

Accessories and Ready to Ship units are shipped out within 1-3 business days

How much is shipping?

DELIVERY – What are my delivery options?

All UK packages will be sent out via PARCELFORCE Delivery Service Monday to Friday ONLY. Tracking number is provided for ALL Delivery Services. Prices will vary dependent on destination and number of products purchased. Deliveries may be delayed due to the current pandemic. Please allow up to 48 hours for tracking to be updated once confirmation has been received.

 Standard Delivery is 2 working days- £5.99

Next Working Day Delivery - £8.99

Next Working Day Delivery by 12pm - £9.99

Please ensure your shipping address is correct as this can't be changed once your order has been placed. 

 INTERNATIONAL DELIVERY

All International packages will be sent by PARCELFORCE during the pandemic, customers are liable to pay any custom tax or duties on their shipping, if they have been informed to do so by their local authority. WigsByTee are not responsible for these charges and have no control over the costs, as customs policies and import duties vary from country to country..

 Europe: Estimated Delivery 2-4 working days £13.99
 North America: Estimated Delivery up to 4 working days £18.99
 Rest of the World: Estimated Delivery 2-5 working days  up to £19.99 

Returns

Can I return or exchange an item?

Queries

Once you have received your wig any issues or queries should be reported to us within 3-4 working days of receiving your unit, failure to do so will result in us not being able to assist with your query. Customers querying are responsible for payment of the wig being sent back to us.


Refunds
We have a strict no refund policy. All sales are final, so please proceed to purchase with full certainty.

Refunds (if applicable)
We have a strict 14 day returns policy. All sales are final, so please proceed to the checkout with full certainty. Cancelled orders by customers due to a long process time will also be given a partial refund, to cover admin and shipping costs. In special circumstances of issuing refunds the lace must remain uncut and shipping and service costs (£40) won't be refunded.

Late or missing refunds (if applicable)
If you haven’t received a refund yet after 3-5 working days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wigsbyteee@gmail.com.

Exchanges (if applicable)
We currently do not do exchanges only refunds. please read the terms on how to get a refund.

Shipping
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £100, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item if a trackable service isn't used.

Wig Questions

What are the T&Cs

  • Business days are defined as Monday – Friday (excluding bank and public holidays)
  • Delivery options are just shipping methods
  • Please allow up to 20 business days to process and complete your wigsPlease don't send an email enquiring about your order unless the time frame has lapsed or you have paid for weekly updates, you will only receive an update if there are delays or once it has been shipped. 
  • Delays are to be expected during sale periods, please be patient as we work through orders chronologically based on order date.
  • Accessories are shipped out within 2-4 working days
  • Hair orders take up to 12 business days to process and deliver 
  • No Discounts can be applied to Ready to ship units
  • Delays are to be expected during sale periods, please be patient as we work through orders chronologically based on order date. 
  • Cancelled orders by customers due to a long process time will also be given a partial refund, to cover admin and shipping costs. In special circumstances of issuing refunds the lace must remain uncut and shipping and service costs (£40) won't be refunded.
  • WigsByTee is NOT responsible for any improperly fit units if you failed to purchase the correct size. 
  • Before purchasing, please make sure your SHIPPING & BILLING address is the same, if not , you will be COMPLETELY REFUNDED.
  • WigsByTee is NOT responsible for any damaged, delayed or LOST packages once it is in the shipping couriers possession.

Terms of Service

WigsByTee's terms of service are as follows:

  • You, as the customer, are fully aware of the transaction being made while using a credit/debit card possessed by you for this purchase. You as the customer, also agree to the terms of services and policies stated above. 

Will my wig fall off?

WIG SECURITY 

All wigs will come with wig combs and a woven elastic band for support, security and your sanity (if it’s your first wig of course). From our own personal experience both wig combs and a woven band are enough to have your wig lying flat and securely. You can also choose for the lace to be cut off your unit by doing so you accept that the unit is non-refundable.

What is Wig Density?

WIG DENSITY

All wigs are 180% Density unless stated otherwise. Which is standard for a closure and 2-4 bundles depending on the length of the hair.

150% Density - 1 less bundle than a standard wig

200% Density - 1 additional bundle than a standard wig

10" -16" - 2 bundles required

18"-24" - 3 bundles required  

26"+ - 4- 6+ bundles required

How do I order a ready to ship that is sold out?

All ready to ship units are one of a kind AND limited in stock. If you would like to re-create one of our ready to ship please send us your enquiry via the 'Contact Us' page with all your requirements and we will respond with the price and order link

What wig do you recommend for beginners?

The following wigs are perfect for beginners, they are low maintenace and can be worn glueless

- Jane (straight bob closure wig)

- Evelyn (curly closure wig)

- Amily (wavy closure wig)

- Lara (straight long closure wig)