This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at customerservice@wigsbytee.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
FAQ
Ordering and delivery
- Where is my order confirmation?
- When will my order arrive?
- Where is my order?
- How much is shipping?
Where is my order confirmation?
When will my order arrive?
PROCESSING TIME - How long does it take to make any of your wigs?
Business days are defined as Monday – Friday (excluding bank and public holidays)
Please allow up to 25 business days to process and complete your custom wig. Please don't send an email enquiring about your order unless the time frame has lapsed or you have paid for weekly updates, you will only receive an update if there are delays or once it has been shipped.
Delays are to be expected during sale periods, please be patient as we work through orders chronologically based on order date.
Where is my order?
If tracking has not been updated in over 24 hours then please contact the courier directly for an answer, if they confirm it has been lost please email us with proof of their confirmation and we will open a claim with them on your behalf.
How much is shipping?
DELIVERY – What are my delivery options?
All packages will be sent out via Royal Mail Delivery Service Monday to Friday ONLY. Tracking number is provided for ALL Delivery Services. Prices will vary dependent on destination and number of products purchased. Please allow up to 24 hours for tracking to be updated once confirmation has been received.
Please ensure your shipping address is correct as this can't be changed once your order has been placed.
INTERNATIONAL DELIVERY
All International packages will be sent by DHL, customers are liable to pay any custom tax or duties on their shipping, if they have been informed to do so by their local authority. WigsByTee are not responsible for these charges and have no control over the costs, as customs policies and import duties vary from country to country..
Africa: Estimated Delivery 3-5 working days £40
Europe & UK: Estimated Delivery 3-5 working days £40
North America: Estimated Delivery up to 5 working days £40
Rest of the World: Estimated Delivery 3-7 working days up to £40
Wig Questions
- What are the T&Cs?
- Will my wig fall off?
- What is Wig Density?
- What wig do you recommend for beginners?
What are the T&Cs?
Last updated 01 September 2024
- Business days are defined as Monday – Friday (excluding bank and public holidays)
- Delivery options are just shipping methods
- Please allow up to 20 business days to process and complete your custom wigs. Please don't send an email enquiring about your order unless the time frame has lapsed or you have paid for weekly updates, you will only receive an update if there are delays or once it has been shipped. Custom wig orders placed with Klarna take 37 business days to process and complete
- Delays are to be expected during SALE periods, please be patient as we work through orders chronologically based on order date.
- Cancelled orders by customers due to a long process time will also be given a partial refund, to cover admin and shipping costs (£50). In special circumstances of issuing refunds the lace MUST remain uncut, shipping and service costs (30%) won't be refunded.
- WigsByTee is NOT responsible for any improperly fit units if you failed to purchase the correct size.
- Generic sizing will be applied for orders were custom measurements are NOT provided
- Before purchasing, please make sure your SHIPPING & BILLING address is the same, if not , you will be FULLY REFUNDED, addresses cannot be changed once the order has been made
- WigsByTee is NOT responsible for any damaged, delayed or LOST packages once it is in the shipping couriers possession.
- Customers are liable to pay any custom/duty charges when receiving your package.
- Be aware of the Queries & Returns Policy
Terms of Service
WigsByTee's terms of service are as follows:
- You, as the customer, are fully aware of the transaction being made while using a credit/debit card possessed by you for this purchase. You as the customer, also agree to the terms of services and policies stated above.
Will my wig fall off?
WIG SECURITY
All wigs will come with wig combs and a woven elastic band for support, security and your sanity (if it’s your first wig of course). From our own personal experience both wig combs and a woven band are enough to have your wig lying flat and securely. You can also choose for the lace to be cut off your unit by doing so you accept that the unit is non-refundable.
What is Wig Density?
WIG DENSITY–
All wigs are 180% Density unless stated otherwise. Which is standard for a closure and 3 bundles depending on the length of the hair.
180% Density - 3 Bundles for a standard wig
200% Density - 1 additional bundle than a standard wig
General Bundles Required Guide
10"-18"- 3 bundles required
20"- 26"- 4- 5 bundles required
28"+ 6 + bundles required
What wig do you recommend for beginners?
The following wigs are perfect for beginners, they are low maintenace and can be worn glueless
- Jane (straight shoulder length closure wig)
- Naomi (straight bob closure wig)
- Evelyn (curly closure wig)
- Amily (wavy closure wig)
- Lara (straight long closure wig)
Returns
- Can I return an item?
- My order has arrived but it’s not as I expected. What can I do?
Can I return an item?
Refunds
We have a strict no refund policy. All sales are final, so please proceed to purchase with full certainty. All digital products are non-refundable
Refunds (if applicable)
We have a strict 14 day returns policy. All sales are final, so please proceed to the checkout with full certainty. Cancelled orders by customers due to a long process time will also be given a partial refund, to cover admin and shipping costs. In special circumstances of issuing refunds the lace must remain uncut and shipping and service costs (£40) won't be refunded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet after 3-5 working days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wigsbyteee@gmail.com.
Exchanges (if applicable)
We currently do not do exchanges only refunds. please read the terms on how to get a refund.
Shipping
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £100, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item if a trackable service isn't used.
My order has arrived but it’s not as I expected. What can I do?
Queries
Once you have received your wig any issues or queries should be reported to us via email (customerservice@wigsbytee.com) within 5 working days of receiving your unit along with photographic evidence, failure to do so will result in us not being able to assist with your query. Customers querying are responsible for shipping of the wig being sent back to us within 2 working days of an agreed return.
Do not return any item without informing us and providing us with tracking. If done so the return will be rejected.
